A family should know whether a digital purchase is eligible, how to ask for help, and when to expect an answer before payment is collected.
Still being finalizedThe final refund window and eligibility rules are not approved
01
What the final policy must answer
The policy must define the request window, eligibility after a file is opened or downloaded, duplicate purchases, technical failures, processing time, access after a refund, and the information needed to locate an order.
02
How requests should work
Families should receive one visible support route and a confirmation that the request was received. They should never be asked to send passwords or full payment-card information.
03
Current status
Live sales should remain disabled until the same approved refund language appears on the product page, checkout handoff, FAQ, and this policy page.
